We wanted to send you this note of thanks for everything you have done for us over the last 18 months or so.

We are extremely satisfied with all of the different projects we engaged you for. The work was completed to our desired specifications in the allotted time period.

In many cases you gave us ideas and solutions that we never would have thought of ourselves and made the project that much more interesting and ultimately useful. Your design features around the pond, the installation of the auto-waterers for the horses, the development of the kid’s rooms and the conversion of the garage, not to mention your ideas and contribution to the construction of the pool, have all contributed to our family’s quality of life.

All of these projects have not only been successful once completed but the process of discussing and sharing ideas as they progressed made them a rewarding and fruitful experience.

Once again, thank you for everything and we know who to call for the next project.

David and Jane , Kelowna

This is just a note to say how much we are enjoying our pool and wish to thank you and your staff for such a great job in its construction.

You are fortunate to have such a dedicated, knowledgeable, and hard working crew. They were always prompt and pleasant to have around.

And on a more personal note Norm, I greatly appreciated your friendliness and professionalism.

Lois and I would be pleased to recommend you and your company to any other potential pool customers.

Colin and Lois , Kelowna

We have been working with Norm Kneller with Rafter 4K Contracting for the past two years renovation our Kelowna residence. We have been very pleased with the relationship; Norm and his team of contractors are very professional, reliable, trustworthy, efficient, and hard working. We appreciate immensely having that trustworthy person to rely on.

The work that has been completed to date, two bathrooms, laundry room/ furnace room upgrade, basement suite upgrade to list a few, are professionally done and we are thrilled with the end results. Our renovations are ongoing and we will continue to hire Norm and his company Rafter 4K. We would refer Norm and his company Rafter 4K to anyone requiring professional renovation guidance and work completed in a timely manner.

Terri Lynn and Bob , Kelowna

Norm and his staff were friendly, accommodating, and very professional. They were great at sticking to timelines and budget. I especially appreciated that they were transparent about any issues or concerns and were honest about all the renovation options available. They did a beautiful job transforming my 1980’s kitchen and living area into a bright and open space. I trust the workmanship and integrity of Rafter 4K.

Julie , Kelowna

When we decided to build a pool by our house, we decided to choose Rafter4K based on a number of ‘word-of-mouth’ reports we received about their competency. We heard from various sources that they were honest, professional, and reliable. Throughout the process of construction as well as afterward, we found this to be true. Without exception, each of their staff members was knowledgeable and kind; the project proceeded according to schedule; and the work was done to our satisfaction.

We especially appreciate the fact that Rafter4K didn’t ‘drop us’ after the project was done and paid for. We find we get very good and patient help with our (minor) ongoing pool maintenance requirements. There’s always a reassuring person on the other end of the phone who can give us advice when we need it.

Mike and Janine , Kelowna

Thank you, so much, for coming to my rescue and doing the pool start – up, servicing, and maintenance on such short notice. You folks are simply fabulous!

M.L. , Kelowna

It has been a pleasure to know you and to work with you. The orchard looks hugely better than before. The trees are growing well and we are looking forward to move there in the near future. I must say working with you has been one of my most pleasant work experiences on the orchard. Unfortunately, in our time of desperate struggle for wealth and pleasure, there are very few people of integrity in the construction industry. However, this time I was lucky to meet you and work withyou. I’ll certainly be in touch with you whenever a new opportunity arises.

Thank you for being so thoughtful and cooperative.

Zabi , Oyama

Just wanted to say thanks for the awesome job you did restoring the footing in our riding arena. You are the fourth company to work on it and the first to get it right. The footing is excellent. We really appreciate your cost efficiency and we will certainly be calling you again for other jobs.

Bev & Brad , Kelowna

Just want to let you know how much Shelia and I appreciate your professional and high quality level of service over the past 30 plus years. You have always given us the best service in a timely manner. Your employee Fraser is a man of unparalleled character and hopefully he is with your firm for a long time.

Gerry , Kelowna

Thank you for completing my beautiful pool. The wait was worth it. Enclosed is the final payment according to the contract. I understand there will be another invoice to cover the extras due to the river we found underground after excavation and the timer that I asked for last week.

I appreciate the effort you and your people took to make sure not to damage any surrounding property. My neighbors came over to tell me how pleased they are with the way the project went and the care everyone took.

Thank you for taking the time to go over the chemicals with me. Although I’m not a novice to having a pool, the help I’ve had from you and your staff has been invaluable and I think your method of pool care is much better than what I have used in the past.

I would be happy to recommend your business to anyone wanting to build a pool or spa.

Marlene , Kelowna

We can’t tell you how thrilled we are with our new pool and hot tub, and what a pleasure it was working with you again. Your workmanship, attention to detail, level of service and patience were, as always, unsurpassed. We knew it would be after working with you for several years on our old pool on the Westside – one we had almost given up on until Calvin and the crew came along. We were so glad to have found you, and I understand that pool is still running well.

The “poolscape” turned out beautifully, and we want to thank you for all your “above and beyond” help with the grading and landscaping. You amazed us with your unflinching, “can do,” flexible attitude towards our unusual requests for diving rocks and a salt water system. We asked – you did, and all for a very reasonable price.

Once again, we invite you to show your workmanship in our yard to any prospective clients, as was kindly done for us.
Thank you for everything. It’s been a pleasure working with you again.

Susan and Chris , Kelowna

It has been a pleasure doing business with Norm and your crew. You run a great ship!

Michaelynn , Kelowna

We are happy to provide a reference for Rafter4K. Norm and his crew were consistently helpful and polite, always here when they said they would be, and the work was completed on time, to an excellent standard.

In addition, we are finding that pool maintenance time is much less than some people suggested it would be, which may be due to the Synergy system we are using. In short, we are delighted with our new pool, and are very glad we chose Rafter4K!

David and Andrea , Kelowna

We would like to take this opportunity to thank you for the outstanding service we received during our recent pool installation. Brian and I were very impressed by how everything moved along as planned, and on budget! Your employees were both courteous and informative.

The level of service provided by you and your employees has been excellent. All of our requests have been dealt with in a quick and professional manor.
Once again Norm, thank you for your advice and direction. We are certainly enjoying our swimming pool.

Nancy and Brian , Kelowna

Thank you for doing such a super job on all the renovations. Your professionalism, courtesy, advice, and helpfulness have been wonderful throughout the process – from start to finish!

Julie , Kelowna

It is without hesitation that we provide this letter of reference for Norm and Sandi Kneller and Rafter4K Contracting.

Rafter4K installed a pool and hot tub for us in August 1995. The service we received was friendly, professional, timely, and of the highest quality.

During our decision process, we talked to and obtained detailed quotes from not only Rafter4K, but four other companies. As well, we talked to many friends and acquaintances regarding their pre-pool, installation, and post-pool experiences. Based on our experiences and the experiences of our friends, we highly recommend Norm and Sandi and are confident you will find their services:

• comprehensive and professional
• timely and well organized
• on budget
• competitively priced with the highest quality of products
• friendly available service before, during, and after completion

James and Melanie , Kelowna

We want to thank you and your crew for a great job on our pool, fencing, and deck. As in 99% of jobs (especially when your client is a bit OCD), it wasn’t all smooth sailing but what matters is that you got the job done right and dealt with any issues in a professional and timely manner.

Our home “resort” looks awesome and we are loving it!

Feel free to take some pictures this spring and show off your work.

We will gladly recommend Rafter 4K to anyone needing a professional and conscientious job. Well done.

Richard and Sandra , Kelowna

What I like most about Norm is his approach. Many contractors will tell you what they think but few will take the time to really listen to your ideas. Norm has that ability to listen to what you have to say and then give you alternative points of view. All without making you feel silly or small. The result is that you come up with the best answer and, for us, the results speak for themselves.

I first met Norm in January 2009. We had just purchased a new home with a large, private back yard with the goal of putting in a pool that our special needs daughter could enjoy. As a business owner, I have purchased thousand of items and worked with hundreds of vendors over the years so I like to think I know what to look for in a vendor. But this project was different enough that it made us very wary. I guess I watched too much Holmes on Homes. Norm spent many hours with us making sure that he understood our unique needs and requirements before ever putting a proposal together for us. This made both of us feel more and more comfortable as we moved through the process. We never felt rushed or pushed. We just felt that Norm was helping us try to figure out what would work for us and fit our budget.

Norm’s crew was also excellent. They were always courteous and always cleaned up after themselves. On a project this size, there are always things that go wrong but Norm has always taken responsibility and fixed the problem. We have just finished our second summer enjoying our pool and yard and are looking forward to many more.

Joanne & Barry , Kelowna

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